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Statutory Rights

Consumer Statutory Rights

 

Welcome to George Browns Ltd (“we,” “our,” or “us”). We are committed to providing our customers in the United Kingdom with high-quality products and excellent customer service. This Statutory Rights Policy outlines your rights as a consumer under UK law when shopping with us and how we handle issues related to faulty or non-compliant products.

 

2.0   Your Statutory Rights

2.1 When you purchase goods from George Browns Ltd, you have legal rights as a consumer under the Consumer Rights Act 2015 and other relevant UK consumer protection laws. These rights include, but are not limited to:

 

2.2 The right to expect that the products are of satisfactory quality, fit for purpose, and as described.

 

2.3 The right to return faulty or non-compliant products within 30 days for a full refund, replacement, or repair.

 

2.4 The right to reject a product within 30 days if it is faulty or not as described and receive a full refund.

 

2.5 The right to request a repair or replacement within six months if a product develops a fault that was not caused by misuse, or wear & tear. Exclusions apply.

 

2.6 The right to a price reduction or a refund after one failed repair or replacement.

 

2.7 It is your legal obligation to return goods within 14 days for a full refund (also known as the “cooling-off period”) if you change your mind about your purchase.

 

3.0   How to Exercise Your Statutory Rights

To exercise your statutory rights, please follow these steps:

 

3.1 Contact our customer service team at onlinestore@georgebrowns.co.uk or 01525 216396 within a reasonable timeframe after discovering the fault or issue with your purchase.

 

3.2 Provide our customer service team with your order number, details about the problem, and any relevant information to help us assist you promptly.

 

3.3 We may ask you to return the faulty or non-compliant product to us for inspection. If requested, we will provide you with a prepaid return label to cover the cost of returning the item.

 

3.4 Once we receive the product, we will assess it to determine whether it is faulty or non-compliant. If it is found to be faulty or non-compliant, we will offer you a full refund, replacement, or repair, depending on your preference and the availability of the product.

 

4.0    Exceptions

4.1 Please note that certain products may not be eligible for returns or refunds under your statutory rights. These exceptions may include:

 

4.2 Products that have been personalized or made to your specifications.

 

4.3 Products with a hygiene seal that has been broken (e.g., PPE, clothing) unless they are faulty.

 

4.4 Perishable goods

 

5.0    Additional Warranty

5.1 In addition to your statutory rights, some products may come with a manufacturer’s warranty. Please refer to the product’s documentation or packaging for details on any additional warranty coverage.

 

 6.0   Contact Us

6.1 If you have any questions or concerns about your statutory rights or our Statutory Rights Policy, please don’t hesitate to contact our customer service team at onlinestore@georgebrowns.co.uk

 

7.0    Changes to this Policy

7.1 We may update this Statutory Rights Policy from time to time to reflect changes in the law or our business practices. Any updates will be posted on our website, and the revised policy will be effective immediately.