George Browns Shipping Of Goods Policy
Welcome to George Browns Ltd! We’re excited to have you as a customer and want to ensure you have a seamless shopping experience, including a clear understanding of our shipping practices. Please read our Shipping Policy carefully before making a purchase.
1. Shipping Methods and Delivery Times:
1.1 We offer a range of delivery options to suit your needs. Delivery times may vary depending on your location, the shipping method selected, and product availability. Estimated delivery times are provided at checkout and are calculated in working days (Monday to Friday, excluding weekends and bank holidays).
Standard Delivery
We aim to dispatch your order within 1–3 working days using a next-day courier service.
Store2Door Delivery
One of our machine specialists will contact you directly to arrange a convenient delivery date and time. We operate a maximum 10 working day turnaround for Store2Door ride-on mower deliveries. (Please note: commercial machines may require additional time due to build and logistical requirements.) Delivery times are excluding weekends and bank holidays.
Bulk Delivery
This delivery option applies to items weighing over 25kg or measuring over 1.5m in length. We aim to dispatch these items within 1–5 working days.
Non-Standard Delivery
If your postcode begins with BT, KW, AB, IV, PH, HS, PA, KA, or DG, delivery charges will be calculated at checkout. Due to the location, delivery times may be slightly longer because of factors such as customs procedures or courier service limitations. We aim to dispatch these orders within 1–5 working days.
Some of our products may shipped directly from the manufacturer. In these cases, delivery lead times may be extended by an additional 24–48 hours. While we will make every effort to ensure prompt delivery, we cannot accept liability for delays caused by the manufacturer or for any issues relating to the condition of goods shipped directly by them.
1.2 Orders are usually processed within 1-5 business day from the date of purchase. During peak seasons or promotional periods, order processing may take slightly longer. Once your order is processed and shipped, you will receive a confirmation email containing tracking information, if applicable.
1.3 Orders received after 1:00pm Friday, or on a Saturday & Sunday wont get picked up until Monday (excluding bank holidays) with the order to be shipped latest Tuesday.
1.4 If your order is showing ‘On Hold’, we have actioned a stock transfer from another depot.
1.5 If your order is showing ‘Completed’, your order has dispatched from our dispatch depot and will soon be on its way to you. Keep an eye out for tracking information via email or text.
Shipping Costs:
3.1 Shipping costs are calculated based on factors such as destination, shipping method, and order weight or dimensions. The total shipping cost will be displayed during the checkout process before payment is made.
Order Tracking:
4.1 For orders with available tracking, a tracking number will be provided in your shipping confirmation email. You can use this tracking number to monitor the progress of your shipment. Please note that it might take up to 24 hours for the tracking information to become available after your order has been shipped.
Shipping Restrictions:
5.1 We currently offer shipping to all UK postcodes. Price for delivery calculated at checkout.
5.2 As of the 10th April 2026, we are now able to ship to Northern Ireland, Scotland, and the Scottish Highlands. The price of postage to these locations are worked out during the checkout process.
5.3 If you require a quote on viability and delivery at extra cost, please contact us for prices.
Undeliverable Packages:
6.1 If a package is deemed undeliverable due to incorrect shipping information provided by the customer, the customer’s refusal to accept the package, or failure to retrieve the package from the carrier’s designated pick-up location, the customer will be responsible for any return shipping costs incurred and any subsequent re-delivery costs.
Delays and Force Majeure:
7.1 While we strive to meet estimated delivery times, there may be circumstances beyond our control that could lead to shipping delays. These circumstances include but are not limited to natural disasters, extreme weather conditions, labour strikes, or other unforeseen events. We will do our best to communicate any significant delays and provide updated delivery estimates.
7.2 For clarification, George Browns Ltd. will not refund a delivery charge if the courier has failed to deliver the item(s) on an anticipated delivery date and will not be held responsible for the return of these goods.
7.3 We always strive to dispatch our goods on time and in full. However, we do rely on a third-party courier company to deliver your goods. We are reliable for the dispatch of goods on time and in full, and we do not take responsibility for any delays or issues caused by the third-party courier. You will receive information and tracking details for your goods should you wish to contact them.
Contact Us:
8.1 If you have any questions, concerns, or need assistance regarding our Shipping Policy or the status of your order, please feel free to contact our customer support team through our “Contact Us” page. We are here to help!
8.2 By placing an order on our Online Store, you agree to the terms and conditions outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice. It’s recommended that you review this policy periodically for any changes.
Thank you for choosing George Browns Ltd. for your shopping needs. We appreciate your business!
