Click & Collect
Shop at home but collect in-store.
If you require ‘Click & Collect’, just click that option and proceed.
We prefer that you specify your preferred collection branch in the dropdown menu at Checkout; alternatively you will be contacted by us so we can obtain your preference.
*PLEASE NOTE* We will contact you when your order is ready for collection.
PLEASE DO NOT ARRIVE TO COLLECT UNTIL YOU HAVE RECEIVED NOTIFICATION FROM US.
Orders for Saturday & Bank Holiday collection must be made by 2pm Friday.
Please have proof of purchase upon collection.
Please note that at this time we cannot arrange alternative collection points to those stated.
Orders & Returns
All orders will be charged a flat rate of £9.95 for carriage, except Store2Door delivery.
All deliveries sent by courier and will require a signature.
Mainland orders (received before 2.00pm) are usually sent on a next day delivery, stock permitting.
Whilst we strive for next working day delivery on all items there will inevitably be the odd occasion where circumstances beyond our control prevent this. On the very rare occasion that this does happen, we cannot be held responsible for the late delivery of the item.
If your order is showing ‘On Hold’, this means that we have actioned a stock transfer from another depot and may add up to two days to delivery time.
If your order is showing ‘Completed’ this means that your order has dispatched.
George Browns Ltd. rely upon the services of third-party couriers, and there may be the odd occasion when the couriers let us down.
For clarification, George Browns Ltd. will not refund a delivery charge if the courier has failed to deliver the item(s) on an anticipated delivery date and will not be held responsible for the return of these goods.
Upon receipt of your order you will be asked to sign for the goods in good condition. If the package looks to be damaged or appears not to be in good condition then please sign for the goods as damaged. If you are unable to check the goods then please sign for unchecked. Failure to do so could affect any warranty claim that you make thereafter. If delivery is refused at the delivery address on an undamaged package we cannot be held responsible.
Please note: Orders received over holiday periods (Christmas, Bank Holidays etc.) will be dispatched at the earliest opportunity. Please accept some delay at these times.
Orders received after 2:00pm Friday, or Saturday & Sunday will be dispatched on the following Monday.
We currently deliver to Mainland UK only.
Unfortunately, we are currently unable to ship to Northern Ireland, Republic of Ireland, Isles of Scilly, some of the Scottish Islands and the Isle of Man, at flat rate due to additional fuel surcharges for deliveries to these locations.
If you require shipping to these locations at extra cost please contact us for prices.
No goods are to be returned to George Browns Ltd. without prior notice.
If you return goods because they were ordered incorrectly, or if clothing does not fit, you will only be credited for the goods and will be responsible for the return cost.
If you reorder a different size or colour we may charge for the carriage at our discretion.
If you wish to return goods because they are faulty or damaged we will organise a collection at your convenience or alternatively reimburse your postal cost (subject to inspection of goods).
All goods must be returned in original undamaged packaging.
All damaged or faulty items must be reported directly to George Browns Ltd. within 24 hours of delivery.
All refunds will be credited to the card with which the goods were paid.
