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Click And Collect

George Browns Click And Collect Policy

 

At George browns, we strive to provide high-quality garden machinery and accessories to our valued customers. We want you to be completely satisfied with your purchase so to ensure a smooth and hassle-free Click and Collect process, we have developed the following Click and Collect Policy:

Introduction:

1.1 Thank you for choosing our Click and Collect service. This policy will outline the terms and conditions for using our Click and Collect service. By placing an order through our website you agree to abide by the terms in this policy.

 

Click and Collect Ordering Process:

2.1 Browse through our online store and select the desired items you wish to purchase.

 

2.2 Add those items to the shopping trolley by clicking the add to basket button.

 

2.3 Procced to the checkout by clicking the shopping trolley icon at the top of the page.

 

2.4 Once you are in the shopping trolley you will need to select the “click and collect” option which is located at the bottom of the trolly page.

 

2.5 Fill out your details and then select the store you wish to collect your order from. George Browns has 5 branches: Leighton buzzard, Whitney, Chesham, Daventry and Great Dunmow.

 

2.6 Complete the payment process as required.

 

2.7 You will receive your Click and Collect order confirmation email.

 

Collection Process:

3.1 Once you have completed your Click and Collect order you will receive an order confirmation email. This email does not signal that your order is ready for collection. You will also receive and thank you for shopping with us email again this email does not signal that your order is ready for collection.

 

3.2 You will receive a phone call from your chosen branch to notify you that your Click and Collect order is ready for collection.

 

3.3 Your Click and Collect order could take up to 48hrs to arrive at your chosen depot. This is because, all of our machines are dispatched from our central warehouse to help with stock control. Please wait for the phone call from the branch before you go into the depot.

 

3.4 Click and Collect orders will be able to collect during our standard working hours which vary depending on branch. Please see our branch information for opening hours. Opening Hours By Branch

 

3.5 Please bring your click and collect order confirmation email for verification. If you do not have this email, we reserve the right to refuse collection until the verified email is confirmed by a member of George Browns Staff.

 

Collection Point:

4.1 Visit the designated branch you selected for collection.

 

4.2 Head to the main parts counter where a member of staff will be able assist getting you your order.

 

Collection Period:

5.1 Please collect your Click and Collect order within 30 days of the phone call from the depot confirming that your order is ready for collection. Failure to do so may result in a cancellation and a refund, minus any applicable restocking fees.

 

5.2 If you need an extension on the collection time please contact the online helpline prior to the expiry date. You can reach us on 01525372396 or onlinestore@georgebrowns.co.uk

 

Order Amendments and Cancellations:

6.1 If you wish to amend your Click and Collect order, please contact the online sales support as soon as possible on 01525372396. We will do our best to accommodate your request, however sometimes changes might not always be possible.

 

6.2 To cancel your order please contact us within 24hrs of the order being placed.

 

Returns and Exchanges:

7.1 In the event that your item is defective or arrives damaged, please contact us immediately to arrange a return. Please refer to our returns policy for more details.

7.2 You may return any unused and unopened items within 30 days of the purchase date.

7.3 In an event that you have ordered the wrong machine and you would like to exchange them, please contact the online sales support team so we can help you through the process of getting it exchanged. This only applies to unopened and unused goods. Please refer to returns policy for more details.

Late collection:

8.1 If you are unable to collect your Click and Collect order in the designated time frame, please notify a member of the online store team as soon as possible.

8.2 We will then discuss a timeframe to retain the goods that suits both George Browns and the Customer. If an agreement cannot be met, we reserve the right to cancel your order and refund the cost of the goods.

Privacy and Security:

9.1 Your personal information will be handled in accordance to our privacy policy.

9.2 We take all the necessary precautions to protect all your personal information.

Disclaimer:

10.1 All orders are subject to availability. In the rare event that the item you have ordered is out of stock, we will contact you to discuss your options which may include, suitable replacement or refund.

Contact information:

11.1 If you have any questions or concerns regarding our click and collect service or this policy then please contact us on 01525 372396 or email us at onlinestore@georgebrowns.co.uk

Changes to our policy:

12.1 We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.

 

Thank you for using our click and collect service. We look forward to seeing you!

Frequently Asked Questions

Customers Also Asked

  • When will my Click And Collect be ready?

    Our Click And Collect process is designed for people local to one of our branches to easily purchase a product with us, turn up to their chosen branch and collect their new product.

    For this to run effectively, your product may take up to 2 working days before it is ready for collection. This is because our website has different stock and products available to purchase than our stores. Meaning, we may have to deliver your product to your chosen depot from our warehouse.

    To be sure your product is ready for collection, please wait for a phone call or email from your chosen branch before arriving to collect your order.